freemiumCustomer Service
Help Scout
Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.
Features
- Shared team inbox
- AI-powered draft help
- Integrated help center
- Live chat & messaging
- Customer collision detection
Platforms
web
Pros
- Purpose-built support tool
- Great shared inbox
- Integrated knowledge base
Cons
- Cost scales with users
- Support focus only